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The Sassy Strategist: Build a Profitable Business and a Lifestyle You Love

The Sassy Strategist Podcast brings you the "how-to's" of building your business so that you can achieve high profits, long-term success, and a fulfilling life. If you're a solopreneur or small business owner and offer creative, professional, or consumer services, this podcast is for you.

Host, Kim Dawson shares insight and effective strategies to help you build a profitable business that brings you joy, purpose, and the lifestyle you desire. Kim also interviews subject matter experts to share their experience and expertise on a variety of small business topics.

About the Host: Kim Dawson is a Business Strategist, Author, Speaker, and Entrepreneur specializing in helping solopreneurs and small business owners enjoy financial freedom and a fulfilling, well-balanced life. Kim strives to help you create financial security from your business, along with more free time, more joy, and less stress. Her specialty areas include revenue generation, profit strategy, pricing, scaling, business development & growth. Kim is the author of "Passion To Profits: Your Guide To Building A Successful Business You Love."

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Oct 14, 2018

Everyone who’s followed me at all knows that I love to talk about delegation. But before you can delegate anything, you need to have systems in place so your team members know what to do and how to do it. On this episode of The Sassy Strategist, I’m talking to Melissa Morris, a business operations strategist for small business owners. She helps service-based biz owners streamline client management systems so they can effectively scale their businesses.

The more you grow your business and bring on more clients, the more difficult it is to serve your clients well without systems in place. Many clients grow quickly, not being ready for that growth. They end up being reactive. Delegating work to team members is helpful, but it’s impossible to do well (and to set your team members up for success) without the right tools in place.

Listen in to our conversation to find out why you may find you don’t need to delegate just yet and the key questions to ask yourself as you hunt for that key timesuck. We also dive into how to overcome the need to be a people-pleaser and tips and strategies to put in place so you don’t feel like you’re at the mercy of your clients all the time.

About [GUEST]

Melissa Morris is a Business Operations Consultant and often says that she frees hamsters from wheels. She helps service-based business owners streamline their business processes so they have more time to work ON their business not just IN their business. Melissa has a 4 year old and a 2 year old. When she's not organizing something or wrangling small children, you can find her digging into a personal development book or taking a nap! Visit her website,, or follow her on Facebook, @followmelissavmorris. 


Key Points to Ponder

  • Three things you need to have in place before you can start delegating
  • As a service provider, you can be in control of your client relationships
  • The more you grow, the more you need systems in place
  • Being overly available to your clients is hurting your business